Business Name: From Hello to Bonjour Tutoring
Place of Business: Vancouver, British Columbia, Canada
Contact: cecile@fromhellotobonjour.com

GST/HST: Not currently applicable.

These Terms and Conditions govern all French coaching services offered by From Hello to Bonjour Tutoring.

1. Nature of Services
The services offered are coaching and language preparation services. They do not constitute certified instruction, a guarantee of success on the TCF Canada or TEF Canada exams, or immigration advice.

2. Registration and Payment

• Registration is confirmed upon receipt of payment (in full or first installment, depending on the plan).

• Prices are listed in Canadian dollars (CAD).

• Payment via the international payment methods indicated on the site or Interac e-transfer (Canada).
  
  

3. Cancellation and Refund Policy

• Cooling-off period: 48 hours from registration confirmation — full refund available without justification.

• After this period, no refunds except in cases of documented force majeure, assessed case by case.

• With prior agreement, a spot may be transferred or deferred to a later cohort.

• If a program is cancelled by From Hello to Bonjour Tutoring, all amounts are fully refunded.
  
  

4. Group Program Operations

• Spots are limited, allocated in order of registration.

• From Hello to Bonjour Tutoring may adjust content or scheduling based on the group's observed needs.

• Group communication happens via a dedicated channel (WhatsApp or equivalent), reserved for program-related exchanges.

5. Code of Conduct
Mutual respect is expected among all participants and toward the coach. From Hello to Bonjour Tutoring reserves the right to exclude, without refund, any participant whose behavior is disrespectful or disruptive.

6. No Guarantee of Results
From Hello to Bonjour Tutoring cannot guarantee a specific TCF/TEF score, nor the success of any immigration process linked to it. Success also depends on factors specific to each learner.

Our services do not constitute immigration advice.

Official information: IRCC, France Éducation international, Le français des affaires.

7. Intellectual Property
Educational materials provided are for strictly personal use. Reproduction or resale is prohibited without prior written authorization.

1. Data Collected
Name, email address, payment information (processed by our providers, never stored directly), registration history, and answers provided during diagnostic sessions.

2. Newsletter and Consent (CASL Compliance) Newsletter sign-up uses a double opt-in system: registration only becomes active once confirmed. Every email includes sender identification, a valid contact address, and a functional unsubscribe link — in accordance with Canada's Anti-Spam Legislation (CASL). The newsletter may include editorial and/or promotional content. Unsubscribing does not affect an ongoing program enrollment.

3. Purpose and Sharing of Data
Data is used to manage registrations, academic follow-up, payments, and the newsletter. It is neither sold nor rented; it may be processed by necessary technical providers (Systeme.io, Stripe, Interac) strictly within their technical function.

4. Retention and Your Rights
Data is retained as long as necessary for the business relationship, then archived per legal obligations (tax records: 6 years; newsletter consent proof: per CASL). You may request access, correction, or deletion of your data, or unsubscribe at any time, by writing to cecile@fromhellotobonjour.com.

5. Cookies
The site, hosted on Systeme.io, may use technical cookies necessary for its operation. No third-party advertising cookies are currently used without further disclosure here.

These Policies are governed by the laws of British Columbia, Canada.
For any questions: cecile@fromhellotobonjour.com.